Privacy Policy
Last updated: September 1, 2026
This Privacy Policy explains how SurfaceWorks ProWash Limited ("SurfaceWorks Prowash," "we," "us," or "our") collects, uses, stores, and protects information when you visit our website, request an estimate, or otherwise communicate with us. By using our website or submitting information to us, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, including:
- Contact and lead information — name, phone number, email address, and property address, submitted through our estimate request form, contact form, phone calls, or messages.
- Property and project photos — photos you upload with an estimate request, and photos we take of your property before, during, or after a completed project.
- Service details — the type of service requested, property type, preferred contact method and timing, and any message or notes you provide.
- Communications — records of calls, texts, emails, and messages exchanged with us regarding an estimate, scheduled work, or completed project.
- Billing information — for customers who proceed with service, invoicing details processed through our accounting software.
We do not knowingly collect information from children, and our services are directed at adults seeking residential or commercial exterior cleaning services.
How We Use Your Information
We use the information we collect to:
- Respond to estimate requests and prepare accurate quotes;
- Schedule, perform, and follow up on service appointments;
- Communicate with you by phone, text, or email about your request, appointment, or completed project;
- Send invoices and process payments for completed work through our accounting provider;
- With your consent, use before/after project photos or testimonials in our marketing, including our website, Google Business Profile, and Facebook page; and
- Maintain business records, respond to inquiries, and comply with legal obligations.
How We Store Your Information
Estimate requests, customer records, and uploaded photos are stored using Supabase, a cloud database and file storage provider. Access to this data is restricted to authorized personnel of SurfaceWorks Prowash and is protected by authentication and access controls. Invoicing and billing information for customers who proceed with service is processed using Zoho. We retain lead and customer information for as long as reasonably necessary to respond to your request, complete and support any work performed, meet our accounting and tax recordkeeping obligations, and maintain a business history of past projects. If you would like your information deleted sooner, contact us using the information below and we will honor reasonable requests where we are not required to retain records by law.
How We Share Your Information
We do not sell your personal information to third parties. We share information only with the service providers that allow us to operate our business, including:
- Supabase, which hosts our lead, customer, and photo data;
- Zoho, which we use to prepare and send invoices to customers who proceed with service;
- Google Business Profile and Facebook, where we may publish project photos, reviews, or updates as part of our marketing, using only content we have the right to share; and
- Government authorities or other parties, only when required by law, subpoena, or legal process, or to protect the rights, property, or safety of SurfaceWorks Prowash, our customers, or others.
Cookies and Analytics
Our website does not currently use cookies, tracking pixels, or third-party analytics services. If this changes in the future, we will update this Privacy Policy to describe what is collected and how it is used.
Photos and Marketing Use
Property and project photos are used primarily to document work, prepare estimates, and support quality and warranty follow-up. We may also use before/after project photos in our marketing, including on our website, Google Business Profile, or Facebook page. We do not publish a customer's name, exact address, or other identifying details alongside project photos without consent. If you would prefer that photos of your property not be used in marketing, let us know and we will honor that request.
Your Rights and Choices
You may contact us at any time to:
- Ask what personal information we hold about you;
- Request a correction to inaccurate information;
- Request that we delete your information, subject to our legal and accounting recordkeeping obligations; or
- Withdraw consent for the marketing use of your photos or testimonial.
To make a request, contact us using the information below. We will respond within a reasonable time.
Data Security
We use reasonable administrative and technical safeguards to protect the information you share with us, including restricted access to our Supabase database and storage. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of your information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us: